Privacy and Terms Policy
Table of Contents
Last Reviewed: 31st Dec 2025
Privacy Policy
1. Introduction
Glow Mob is committed to protecting the privacy of individuals who contact us and engage with our services. This Privacy Policy explains how we collect, use, store, and protect personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Business Details
Legal name: Glow Mob
Registered location: Western Australia, Australia
Privacy and legal contact details:
Email: ella@glowmob.com.au
Phone: +61 457 854 772
Postal Address: 3 Bankhurst Way, Greenwood WA 6024, Australia
3. Personal Information We Collect
We may collect the following personal information when you contact us:
First and last name
Email address
Phone number
IP address
Any documents or materials you voluntarily provide
4. How We Collect Information
Personal information is collected directly from you through:
Website contact forms
Email correspondence
Telephone enquiries
5. How We Use Personal Information
We use personal information for the following purposes:
Responding to enquiries
Providing quotes and delivering services
Client onboarding and administration
Invoicing and record keeping
Marketing communications
Legal, regulatory, and compliance obligations
6. Disclosure of Personal Information
We do not sell, rent, or share personal information with third parties. Personal information may be disclosed where required or authorised by law, court order, or regulatory authority.
7. Data Storage and Security
All personal information is stored and processed in Australia. Reasonable technical and organisational measures are taken to protect personal information from misuse, loss, unauthorised access, or disclosure.
8. Data Retention
Personal information is retained for as long as reasonably necessary to fulfil the purposes outlined in this policy, including administrative, legal, accounting, and compliance requirements. Email communications, phone notes, and written correspondence may be retained as part of our business records.
9. Access, Correction, and Complaints
You may request access to or correction of your personal information by contacting us using the details above.
If you have a complaint regarding the handling of your personal information, we ask that you contact us first so we can attempt to resolve the matter. If the issue cannot be resolved, you may lodge a complaint with the Office of the Australian Information Commissioner.
GDPR Statement for EU Enquiries
Glow Mob does not actively market to or target individuals or businesses located in the European Union. We may, from time to time, receive enquiries from EU-based companies or individuals.
Where the General Data Protection Regulation applies:
The legal basis for processing personal data is legitimate interest and consent provided at the time of enquiry.
Personal data is used solely to respond to enquiries and provide services.
Personal data is stored securely in Australia and is not transferred to third countries beyond Australia unless legally required.
EU individuals have the right to request access, correction, restriction, or deletion of their personal data, subject to applicable legal obligations.
GDPR-related requests should be directed to:
Ella McDowell
Email: ella@glowmob.com.au
Phone: +61 457 854 772
Cookie Policy
1. Use of Cookies
Glow Mob uses cookies to improve website functionality and user experience. Cookies are small text files stored on your device that help websites operate efficiently.
2. Types of Cookies
We currently use functional cookies. We may introduce analytics or performance cookies, including tools such as Google Analytics, in the future.
3. Consent
By continuing to use this website, you consent to the use of cookies as described in this policy. Where a cookie banner is implemented, consent may also be managed through that mechanism.
4. Managing Cookies
You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.
Terms and Conditions
1. Services
Glow Mob provides services including product development and formulation consulting, verbal and written guidance, support, and coaching.
2. General Advice Disclaimer
All advice, guidance, and consulting services provided by Glow Mob are general in nature. They do not replace professional medical, legal, regulatory, or specialist advice.
Clients and users are responsible for independently verifying and cross-checking all information provided, whether verbally or in writing, to ensure it remains accurate, current, and suitable for their circumstances.
Any actions taken based on information provided by Glow Mob are the sole responsibility of the person receiving the advice.
3. No Guarantee of Outcomes
Glow Mob does not guarantee outcomes, results, approvals, regulatory acceptance, or commercial success arising from the use of its services.
4. Limitation of Liability
To the maximum extent permitted by law, Glow Mob is not liable for any loss, damage, or expense arising from reliance on information, guidance, or services provided.
5. Website Use and External Links
The website and its content are provided on an “as is” basis. Availability, accuracy, and completeness are not guaranteed.
Glow Mob is not responsible for the content, accuracy, or availability of any third-party websites or external links.
6. Intellectual Property
All content provided by Glow Mob remains its intellectual property unless otherwise agreed in writing.
7. Governing Law
These Terms and Conditions are governed by the laws of Western Australia and the Commonwealth of Australia. Any disputes are subject to the exclusive jurisdiction of the courts of Western Australia.
8. Updates
Glow Mob reserves the right to update or amend this Privacy Policy, GDPR Statement, Cookie Policy, and Terms and Conditions at any time. Changes take effect once published on this website.